Refund and Returns Policy

10 November 2025

It is our desire that all our customers enjoy a seamless experience each time they order on our platform.

For different reasons, you may want to return items you have purchased and get a refund, thus this Return & Refund Policy highlights our conditions for accepting returns & issuing refunds for items purchased from our website.

It also spelled out when we will not accept returns or issue refunds.

RETURN PERIOD

Due to the nature of items sold on this platform, MediGlow Healthcare  accepts returns within 3 days.

We do not accept returns after the return period has elapsed. As such we advise you to confirm your order immediately after you receive them.

CONDITIONS TO ACCEPT & REJECT RETURNS

i. TO ACCEPT:

Reason for return Applicable products
Expired Products or Products that you won’t exhaust as the date of expiry All Products
Wrong Product Delivered All Products
Different Brand from what was ordered All Products
Items received is/are broken or defective All Product
Packaging was damaged All Products
Items received with missing parts/accessories All Product
Used/Tampered items All Product
Fake/unauthentic items with Proof All Products
Wrong Specifications/Pack size All Products
Has a prescription label on it All Products
Items with the label “NOT FOR SALE” All Products.

We shall only accept returns for items/orders that meet the conditions stated above ( i )

ii. TO REJECT:

Reason for return Applicable products
I changed my mind All Products
Cold Chain Products that were not returned immediately All Products
Wrong order placed but delivered All Products
Not in Original Packaged/Repackaged when return was made. All Products
Gifts/Free Products All Products
Non-damaged/Untampered Customized Products All Products

We shall not accept returns for items/orders that meet the conditions stated above ( ii ).

If an item is covered by a warranty and becomes damaged or defective during the warranty period, it is not covered by this Return and Refund Policy, but by the producer’s warranty.

Warranty information come with the product pack

PACKAGING RETURNS

While returning items;

    • Ensure you do so in the exact condition you received it. Its original packaging, tags, labels, and accessories are completely intact.
    • Returned items are your responsibility until they reach us, so do make sure they are packaged properly and can’t get damaged on the way.
    • For items that meet the return criteria, Quick Drugs NG shall bear the cost of returning the item/order.

REFUNDS

Upon return or perhaps your order was not fulfilled after payment, you shall be refunded for both the cost of goods and the full cost of delivery you paid for.

Once your return is processed and completed, our refund timeline is 1 – 3 working days.

REJECTION OF RETURNS & REFUNDS

Returned items are inspected upon return to ascertain/confirm the reasons provided for the return & refund.

If we do not accept your return request, you shall not receive any refund of the purchase price or the delivery fees.

If the reason stated in the Return and Refund Form does not correlate with or meet our return criteria upon inspection, you shall not be entitled to any refund and you shall bear the full cost of re-delivery back to you or Forfeit the Order if it stays with us after two weeks (Pls NB: while your order stays with us, it is not covered by Insurance and MediGlow Healthcare shall not be liable for any Loss or Damage after 72 hours)

Upon filling out the Return & Refund  form, you’ll be notified about the following:

    • If it was approved or rejected
    • How and when to go about the return
    • When you will get a refund (usually within 1 – 3 days after inspection & validation)

ADDITIONAL CHARGES AND FORFEITURE

Additional charges shall and can apply for many reasons e.g. customization, special packaging, and extra services you request and carry out, re-delivery of rejected orders due to wrong claims, etc.

If you do not collect/pick up your order after two(2) weeks, you shall forfeit the order and we reserve the right to dispose of, sell, donate, recycle, or destroy the item(s) contained in your order.

EXCHANGES & SWAPPING

We do not offer exchanges or swapping on our marketplace/platform. Kindly return unwanted items with valid reasons and place a new order.

HOW TO GO ABOUT RETURNS & REFUNDS

    • Chat up our Customer Care Support 
    • Send us an email at info@mediglow.ng

 

Signed: Management